Bank provides services through one of the largest branch network and partner outlets in Poland, as well as via electronic access channels, including mobile banking. Santander Bank Polska S.A. is one of the market leaders in use of modern technologies in banking services and has been consistently building its brand on the foundations of the following motto "We help our customer achieve their everyday successes". The bank's priority is customer satisfaction and their loyalty, hence regular implementation of new functions to current offers which help more effectively manage personal and business finances.

Since 2011 the bank has been part of the international Santander Group with a high market share in 10 key markets in Europe and North and South Americas (Spain, Poland, the United Kingdom, Portugal, the USA, Chile, Brasil, Argentina, Mexico and Germany).

Companies of the Santander Bank Group offer, amongst others, investment funds, insurances, leasing and factoring.